- Free same-day delivery over £45
- 7-day freshness guarantee
- Handcrafted in Greenwich
Due to the perishable nature of fresh flowers and floral arrangements, we are unable to accept physical returns once an order has been delivered.
However, customer satisfaction is extremely important to us. If there is a problem with your order, please contact us and we will do our best to put things right.
If your flowers arrive damaged, significantly different from what was ordered, or there is an issue with the quality of the arrangement, please contact us within 48 hours of delivery.
Where possible, please provide:
This helps us investigate the matter quickly and fairly.
Where we determine that an arrangement has not met our usual standards, we may offer:
The resolution offered will depend on the circumstances of the order and the nature of the issue.
If your flowers have not arrived on the agreed delivery date, please contact us as soon as possible.
We will investigate the delivery and work to resolve the issue promptly.
Please note that we cannot be held responsible for delays caused by severe weather, road closures, accidents, or other circumstances beyond our reasonable control.
Flowers are natural products and may vary in colour, size, shape and appearance.
Seasonal availability may occasionally require us to substitute certain flowers with suitable alternatives of equal or greater value. These substitutions do not qualify for refunds provided the overall style, colour scheme and value of the arrangement are maintained.
Wedding and event flowers are prepared to bespoke requirements and may be subject to separate terms agreed at the time of booking.
Any concerns regarding wedding or event flowers should be raised immediately so that we can work with you to find a suitable solution.
If you have any concerns regarding your order, please contact us within 48 hours of delivery.
Creaky Shed Florist
Email: [Insert Email Address]
We pride ourselves on providing beautiful flowers and excellent customer service, and we will always do our best to resolve genuine issues fairly and promptly.
